Aneita Lockett, Driver

81 North Lumpkin Street
Hawkinsville, GA 31036
Phone (478) 783-1013

Transit Complaint Forms

Pulaski County Commission comprises the local government responsible for setting objectives for the rural public transportation system.  The local governments near-term objectives for the Section 5311 program are to improve the mobility of and quality of life for all county residents, and to best utilize the Section 5311 program by increasing utilization, maximizing revenues, and controlling costs.

Management of Pulaski County transit consists of the Pulaski County Sole Commissioner and the Pulaski County Clerk who share administrative, operational, hiring, & coordination responsibilities.  Pulaski Transit is administered by a third party operator, Middle Ga. Community Action Agency, Inc., which is a non-profit organization, with offices in Eastman, Ga.  Scheduling and dispatching are performed by MGCAA, from an office in Hawkinsville.

Objectives of the transit system are to increase ridership while increasing the passenger per mile ratio, increase the operating efficiency of the program, and increase revenues through public fares.

The rural public transportation service is a part of the county government, and therefore is regarded and treated as other county departments.  Being a county function, the relationship and flow of information to the county commission is direct.

 To schedule a ride, call (478) 783-1013


Things to Know 

  • The fare is $1.00 per ride, every time you step on the bus.
  • Hours of service are Monday – Friday, 8:00 am – 5:00 pm.
  • The latest you can be picked up is 4:30 pm.
  • You must call 3 days ahead to make an appointment to be picked up.
  • Our van is a 10 passenger van that is handicapped accessible.
  • For the safety of the client, if they are in a wheelchair, they must have an escort for the whole time they are riding back and forth.
  • Service is limited to trips within Pulaski County, Georgia. Our driver is not allowed to go outside of the County.
  • Passengers must wear seatbelts at all times.
  • No eating, drinking, or smoking is allowed on the bus.

 Middle Georgia/Heart of Georgia Community Action
Passenger Rules and Regulations for the Transit DOT 5311 Program

  • There will be no transportation for any person without a trip order.
  • DHR Human Service Providers (HSP) must request needed transportation for DHR consumers three days in advance (when possible) by completing client registration forms, trip orders, trip cancellations etc., and faxing the orders to the appropriate dispatch office.
  • All riders must be properly dressed, practice proper hygiene and be ready promptly when the van arrives. The vehicle will wait up to five minutes before leaving and classifying the consumer as a “no show”. Pick up and drop off times will be determined by the dispatcher and/or driver based on the consumer manifest and consumer’s appointment time.
  • In consultation with the DHR regional Transportation Coordinator, we reserve the right to discontinue service to consumers for cause. The same consultation will be required for reinstatement.
  • Consumers cannot change pre-arranged trip appointment times. When necessary, the consumer will contact the HSP which will submit the appropriate change orders to the dispatcher via fax.
  • Consumers who violate transportation rules will be referred to the HSP for correction.
  • There will be no doubling back for forgotten personal items or for consumers who were not ready when the van arrived.
  • Consumers who require adult supervision and cannot be left alone must have an alternate address on file as the second destination in case no one is home at the time of attempted drop off. If no one is at the alternate address, the HSP will be notified and the consumer will be taken back to the HSP.
  • There is no free ride. In the event that an agency/organization will be responsible for the cost of transportation, such arrangements must be made at the time of trip scheduling.
  • All riders must wear seatbelts or other approved restraints.
  • Consumers with children will be responsible for providing a child restraint seat that is operational and appropriate for the size/age of the child. It is the custodial consumer’s responsibility, not the drivers, to supervise the children brought onto the van.
  • Minors (children under the age of 13) must be accompanied by a responsible adult.
  • Ambulatory consumes must be physically able to enter and exit the vehicle on their own with minimal assistance from the driver. Otherwise, such a consumer must have an escort to assist them.


Rules and Regulations

Title VI Notice to the Public

Pulaski County Transit System assures the Georgia Department of Transportation that no person shall on the basis of race, color, national origin, age, disability, family or religious status, be excluded from participation in, denied the benefits of, or be otherwise subjected to discrimination or retaliation under any program or activity undertaken by the agency.

Complaint Procedure
Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Pulaski County Transit System may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form (refer to Appendix E). Pulaski County Transit System investigates complaints received no more than 180 days after the alleged incident. Pulaski County Transit System will process complaints that are complete.

Once the complaint is received, Pulaski County Transit System will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

Pulaski County Transit System has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Pulaski County Transit System may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Pulaski County Transit System can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.

The complaint procedure will be made available to the public by clicking on the links below.

Title VI Complaint Form – English

Formulario ReclamaciÓn – Española